MULTISERVICIOS MALINOWSKI S.R.L., in its capacity as a Travel and Tourism Agency, suggests carefully reading the TERMS AND CONDITIONS that appear on htpp//www.casamalinoswki.com (hereinafter the “Website”). By using the “Website”, the User expresses his or her acceptance of the TERMS AND CONDITIONS, which may be modified from time to time, and that any modification will be effective and never retroactively, which is why it is of vital importance that it be read carefully. before contracting and/or proceeding with the purchase.
The use, navigation and access to our web portal are free. However, the services that we offer and/or market are subject to payment for said provision of services.
We reserve the right to make changes at any time to our website htpp//www.casamalinoswki.com
1. USER RESPONSIBILITY.
MULTISERVICIOS MALINOWSKI S.R.L., will take as valid information that entered by the User or Registered at the time of making their reservation, considering that they have correctly entered their data (surnames and name), as they appear on their valid and current identity document (ID/ DNI/Passport or Immigration Card). Once the service(s) are reserved and paid for, corrections and/or modifications are not possible.
It is an essential requirement to be of legal age to acquire our services through the web portal.
2. QUOTES AND PAID RESERVATIONS.
For services managed through reservations, the process will be immediate, both the payment and the generation of a reservation code. For quote services or budget creation, MULTISERVICIOS MALINOWSKI S.R.L. will assign a specialist who will attend to your query in no more than 24 business hours.
When sending a quote (budget based on a request), MULTISERVICIOS MALINOWSKI S.R.L., sends the price in US dollars. The amount payable will be clearly detailed, which corresponds to the net rate + established taxes. Once this amount is accepted, the client is responsible for managing the payment according to the available means.
3. COLLECTION POLICY
MULTISERVICIOS MALINOWSKI S.R.L. will always seek to respect the prices until the moment of issuing the services. However, variations in rates may occur as they are no longer in force with suppliers or stock has been reached. The price will not undergo changes or modifications as long as the product or service has payment confirmation.
All documentation for payments will be sent to the “User” digitally (emails or mobile devices). Payment will be through the use of international or national bank transfers:
Deposits must be made to the following Business Savings account of the Banco de Crédito del Perú (BCP), in the name of MULTISERVICIOS MALINOWSKI S.R.L.
Currency Type: United States of America Dollars.
Account number: 485-4200737-1-84
CCI: 00248500420073718414
Proof of payment will be issued digitally.
4. PROOF OF PAYMENT.
MULTISERVICIOS MALINOWSKI S.R.L., issues Electronic Tickets and Invoices. The user will be solely responsible for entering the correct RUC number before finalizing the purchase, as well as the identification document with which they will make the trip.
Services for foreign and national tourists are not affected by VAT. Because companies located in the Amazon, whatever the activity they carry out, are exempt from VAT, for the operations indicated in article 13 of the Amazon Law, including the services provided in said area even when the user of the services does not domicile in the same.
5. CONDITIONS OF TOURIST PACKAGES.
In addition to what is stated in the general requirements, the following must be considered:
Prices are expressed in US dollars.
Prices are per person based on the regular rate.
Rates subject to availability or until stock lasts.
The published rates may have an increase during the following festive times of the year: Easter (March or April), National Holidays (July 28 and 29) and New Year.
Minimum stock of 03 packages per departure.
Fares cannot be transferred to other passengers.
The contracted services must be used on the date, time and other conditions indicated in the reservation. If the client or user does not show up or does not give prior notice of a possible delay, MULTISERVICIOS MALINOWSKI S.R.L., will consider it as NO SHOW (did not show up), being under their power to cancel the reservation and dispose of the services at their discretion. , the client or end user cannot request a total or partial refund of what was paid or the restitution of the service.
The transfers are in regular service.
The tickets that will be needed in the packages to enter the Protected Natural Areas will be delivered upon entering the attraction.
Passengers are responsible for complying with all safety instructions indicated by the environmental interpreter and/or Tour Leader in charge of the tours, which guarantee the correct development of the activities to be carried out. The Company is not responsible for accidents caused by contempt.
The itinerary of our tours and/or packages may vary due to external factors beyond our control, such as natural events, and/or disturbances of public order such as strikes, demonstrations, etc. In this case, the environmental interpreter and/or Tour Leader in charge of the tour and/or packages may rethink the logistics or postpone the trip in order to safeguard the integrity of all members of the outing.
MULTISERVICIOS MALINOWSKI S.R.L. is not responsible for the loss of personal belongings during the activities, tours or contracted packages.
We reserve the right to take photographs, record or film during the development of the Tour and to use the resulting photographs and videos for promotional purposes on mass media channels such as social networks, etc. By registering for the tour, the passenger allows their image to appear in our advertising media.
6. CANCELLATION OF TOURIST PACKAGES.
Once the sale is closed, any data correction is subject to payment of a penalty of 10% of the rate plus administrative expenses. Other types of modifications must be consulted individually with your travel advisor.
To cancel or cancel the tour package(s), this must be done up to 20 days before the start of your tour package. However, in this case the refund will be subject to a penalty of 20% of the contracted price, as well as administrative expenses.
If the cancellation is made up to 5 days before the start of your tourist package, the penalty will be 50% of the service.
If the cancellation is made outside of the days mentioned above, the penalty will be 100% of the service, that is, no type of refund will be considered for any reason.
If you do not attend on the day of the service, it will be considered "Done" without any Claims, Postponements or Returns.
If you decide to withdraw before the end of the service, no refund applies.
Certain services may be interrupted or canceled due to weather conditions, force majeure or other reasons beyond the control of the travel agency, airlines, suppliers or partners. No refunds will be granted as a result of these interruptions or cancellations beyond our and the operators' control.
8. DOCUMENTS REQUIRED TO CARRY OUT THE TRIP AND/OR TOUR
The client as a consumer and/or user of the service has the duty to inform themselves about the documentation that they may need to carry out their trip and/or Tour according to the chosen itinerary. It is requested to carry out the corresponding verifications in advance if you require a passport, visas, vaccines, permits for minors or other document requirements that are required in the chosen destination within Peru. If it is a requirement, the client is responsible for managing it.
9. FOR DOMESTIC TRAVEL.
In the case of Peruvian passengers within the national territory, you must have the national identity document (DNI). For foreigners it will be the valid Passport or Immigration Card.
10. TRIP OF MINORS.
Minors can take the trip and/or tour as long as they travel with one of the parents. If you are not traveling with anyone, you must obtain authorization from the father or mother who will not travel.
The validity of the permit and details of said authorization for both cases must be validated by a notary.
11. VACCINES.
It is important that the passenger or Registered User carry out verifications of the health requirements before embarking on a trip to the chosen destination since these could change from one moment to the next. We recommend comparing it with the official entities within Peru.
In the case of vaccines, reference is almost always made to the vaccine against Yellow Fever (Information from the World Health Organization) (http://www.who.int/mediacentre/factsheets/fs100/es/) and Malaria. o Malaria (http://www.who.int/malaria/travellers/es/). It is advisable to get vaccinated at least 10 days before the start of the trip; in the case of Yellow Fever, the vaccine protects for a period of 10 years.
American countries generally recommend certain vaccines; in some countries it is necessary for entry and in others it is required only for high-risk areas. Detailed information by country and requirements can be found at the following URL: https://wwwnc.cdc.gov/travel/yellowbook/2018/infectious-diseases-related-to-travel/yellow-fever-malaria-information- by-country
12. TRAVEL INSURANCE
We consider that it is a good practice to take out travel insurance as a contingency or help, especially for foreign travelers outside their country of origin, always taking into account that urgent and/or emergency medical treatment abroad can incur high costs. , for which we invite you to review any insurance of your preference.
If travel insurance is not purchased, MULTISERVICIOS MALINOWSKI S.R.L. is not responsible for problems that may arise before, during and after the trip, for both national and foreign travelers. Future claims or requests for reimbursement for expenses incurred due to a mishap and/or accident are not applicable.
13. BRANDS, LOGOS AND SUPPLIERS
Any brand, logo and/or name of a supplier displayed on our web portal, applications and/or web components are used for informational purposes only and are the property of their respective owners or the owner of the intellectual property right.
14. NOTIFICATIONS
We put at your disposal the following email: administracion@casamalinoswki.com and WhatsApp as a means of contact so that you can report any incident and/or dissatisfaction with the services. It is recommended to attach a copy of the supporting information, explaining what happened and formulating in clear and simple terms the reason for the incident and the desired solution. This way the case can be reviewed more quickly and efficiently.
Sincerely:
The management
MULTISERVICIOS MALINOWSKI S.R.L.
